Refund policy

Returns & Refund Policy

Overview

At our store, we are committed to providing high-quality baby products that meet the highest standards of safety and functionality. Due to the nature of our products, we have a clear and structured return policy to ensure hygiene, safety, and fairness for all customers.

14-Day Return Window

We offer a 14-day return policy. You have 14 days from the date you receive your order to request a return.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • All tags must be attached
  • Items must be returned in their original packaging
  • A receipt or proof of purchase is required

How to Request a Return

To start a return, please contact us at:

📧 spithappensbaby0@gmail.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

If your return is approved:

  • We will provide a return shipping label
  • We will send detailed instructions on how to send your package
  • The return address will be shared via email

⚠️ Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a:

  • Defective item
  • Damaged item
  • Incorrect item

Contact us immediately at spithappensbaby0@gmail.com so we can review the issue and resolve it promptly.

Non-Returnable Items

For health, hygiene, and safety reasons, the following items are non-returnable:

  • Baby feeding products (including bottles, silicone feeding items, and teething products)
  • Personalized or custom-made items
  • Personal care and hygiene products
  • Hazardous materials, flammable liquids, or gases

Additional final sale exclusions:

  • Sale items
  • Gift cards

Exchanges

If you would like a different item, the fastest method is:

  1. Request a return for the original item (if eligible)
  2. Once approved, place a new order for the desired product

European Union Customers

If your order is shipped to the European Union, you are entitled to a 14-day cooling-off period, during which you may cancel or return your order for any reason.

Items must still meet return conditions:

  • Unused and in original condition
  • In original packaging
  • With proof of purchase

Refunds

Once we receive and inspect your return:

  • We will notify you of the approval or rejection of your refund
  • If approved, refunds will be issued to your original payment method within 10 business days

Please note:

  • Processing times may vary depending on your bank or payment provider
  • If more than 15 business days have passed since approval please contact us.